Frequently Asked Questions


Membership & Plans

What is the new LifeFit360 Membership?

LifeFit360 is a membership made up of a supportive community of women and men from all walks of life. As a part of LifeFit360, you’ll not only get workouts, plans, and recipes, but you’ll also get exclusive content, including the 10-Week Whole Body Plan, to help you live a healthier and happier life.

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Are there plans for new LifeFit360 exclusive content?

The beauty of a membership like LifeFit360 is that we can release new content on a regular basis, exclusive to LifeFit360 members. Exclusive LifeFit360 content comes in the form of new fitness and lifestyle plans and challenges, video content with workouts, and advice from industry experts, educational articles to support your goals, and more!

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How much does the LifeFit 360 Membership cost?

The LifeFit360 Membership is $19.95 per month for access to the LifeFit360 10-Week Whole Body Plan, including Denise Austin’s workouts, recipes, and exclusive content. The LifeFit360 Membership plus 6 DVD workout set is $69.95, which includes a one time charge of $50 for the DVD set and $19.95 per month for membership access.

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Can I still access my 10-Week Whole Body Plan after I have completed it?

Yes you can. Your 10-Week Plan is there for you to use and is included in the LifeFit360 monthly membership. You have access to all 10 weeks and the workouts contained within those weeks. You can click on any particular week and redo those workouts. Simply click on the blue "This Week" button, then click on your preferred week.

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How much weight will I lose during the LifeFit360 Membership?

There are many variables such as age, gender, height, starting weight, level of fitness, and the intensity of your workouts that will determine how much weight you can lose during your LifeFit360 membership. While losing weight is certainly a goal for many people, LifeFit360 focuses on much more than that. LifeFit360 can help you accomplish any of your goals, including losing weight, but its focus is on a long-term plan to help you live a healthy, happy lifestyle.

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Can I still log in to my All Access Membership?

All Access members have been automatically upgraded to the LifeFit360 Membership. Log in just like you used to and you’ll be taken to your new LifeFit360 dashboard.

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Account & Billing

When will I be charged for my LifeFit360 Membership?

Your credit card will be charged on the last day of your free trial. Your monthly fee will continue to be charged roughly on the same date (approximately every 30 days) each month. You can cancel at any time in the My Account section under Subscriptions.

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Can I see my billing history?

Yes. You can see your full billing history if you go to your My Account page and click on Subscriptions. This will allow you to see all payments you have made. If you do not see your payment history please contact us at support@deniseaustin.com

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Can I change my payment information?

You can change your payment information by going to your My Account page and clicking on Manage Membership, then click on Payment methods.

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Can I pay with a Canadian or other non-United States based credit card?

This depends on your credit card and the issuing bank. We cannot guarantee processing.

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How do I change my username?

You cannot change your username for security reasons. If you forget your password please click on the Lost Your Password link on the login page or email us at support@deniseaustin.com

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How can I retrieve my forgotten password?

Click on the Lost Your Password link on the login page.

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Can I pay over the phone or by mail?

You can only pay online using the secure sign-up process.

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What happens if I accidentally paid twice?

Please send an email to support@deniseaustin.com and once verified we will refund the full duplicate amount, with no processing fee. We will notify you by email once your refund is processed.

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Can I transfer my account?

Sorry, transfers are not possible at this time.

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What methods of payment can I use for the program?

We accept most major credit cards. No cash, checks, or any other forms of payment are accepted.

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How do I cancel?

To cancel your membership, go to your My Account page. In the Subscriptions section you will see the option to View your active subscription and cancel your membership. If you do not see this option please email us at support@deniseaustin.com

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Workouts

Are all of the workouts online?

The LifeFit 360 Membership is designed so that you can access workouts through any of your preferred online devices—for example, your desktop computer, laptop computer, tablet, mobile device, Apple TV, smart TV, and other Internet connected devices. On your desktop or laptop computer, Smart TV, mobile, or tablet, simply use the website with the videos in full-screen mode. If you have an Apple TV, simply connect any of your Apple devices (laptop, desktop, iPad or iPhone) to your Apple TV while you are on the Denise Austin website and use AirPlay to see the site on your TV. Here is more information on how AirPlay works for iPhones and iPads and for desktops and laptops.

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How difficult are the workouts?

Our workouts have been designed so that we have options for every level of fitness—from beginner to advanced.

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Food

What if I have dietary restrictions?

The membership has special meal plans for vegetarians and diabetics, as well as plenty of vegan, gluten-free, and low-sodium meal options. After you log into your account, simply click on Recipes located in the top menu bar.

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Motivation

How will I stay motivated during the membership?

Along with motivational content from Denise, your LifeFit360 community will provide you with all of the motivation you need. The Denise Austin Community Forum is your place for any conversation you’d like to start or join with women who have similar goals.

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Further Help

I registered for updates and did not receive an email.

Please check your spam or junk file and accept emails from support@deniseaustin.com

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What if I have more questions?

Please use our Contact Us form located at the bottom of our website. You can also email us at support@deniseaustin.com. We are here for you! Our Customer Support team is available to answer your questions Monday through Friday. If you send us a question after hours, Team Denise will respond to you as soon as possible.

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